Zopping CRM · Customer relationship management
Know every customer by what they actually buy
A customer system built for retail. Each profile holds contacts, addresses, orders, wallet and membership. Build segments from purchases and reach customers on the channels they read.
- One profile across store and online
- Segments from orders, spend and location
- WhatsApp, SMS, push and email campaigns
- Wallet, cashback, membership and referrals
- +91 98470 3xxxxVerified
- +91 94460 1xxxx
- kavya.n@outlook.comVerified
- 2 addresses · Kakkanad
Timeline
Who it’s for
For retailers who want regulars, not one-time buyers
Most CRMs are built for sales pipelines. This one is built around baskets, visits and repeat purchases.
Grocery and multi-store chains
Group customers by last store, pincode or how often they shop.
Marketing teams
Write one message and schedule it across WhatsApp, SMS, push and email.
Brands running memberships
Sell paid plans, pay cashback into wallets and reward referrals.
Customer service desks
See orders, wallet and call history before you pick up the phone.
What it replaces
What it does
Everything you know about a customer, in one place
One customer record behind every feature.
Complete profiles
Several phones, emails and addresses per customer, each marked verified or not, plus your own custom fields.
Tags and family accounts
Tag customers one by one or in bulk from a CSV. Link family members to one head account.
Membership and referrals
Paid plans with a validity period and an optional spending cap, and a referral code for every customer.
Zopping CRM · Customer relationship management in detail
Segments
Audiences built from what people buy
Pick a rule, fill in dates, amounts or places, and see how many customers match. Reuse the segment for a campaign, coupon or offer.
- Shopped or not shopped in a date range
- Order count and amount spent
- City, pincode, last store or tag
- New customers, and those who joined but never bought
Regulars this quarter
SegmentRule
Use for a campaign, a coupon or an offer
Campaigns and reminders
The right message on the right channel
Write a campaign once, pick a segment and schedule it. Abandoned-cart reminders run on their own.
- WhatsApp, SMS, push and email from one composer
- Personalise with the customer’s name and other variables
- Cart reminders after minutes, hours or days, above a minimum cart value
- Back-in-stock alerts for customers who asked to be told
Hi {{first_name}}, Onam specials are live at your nearest store. Sadhya kits from ₹649.
Audience: Regulars this quarter · 1,284Fri 9:00 am
Only for carts above ₹300
Wallet and store credit
Give customers a reason to come back
A store wallet keeps refunds and cashback with you, not on a card. Membership and referral bonuses turn good customers into regulars.
- Cashback on top-ups by recharge tier, and on orders
- Cashback that expires on a schedule you choose
- Refunds to wallet and credit limits for trusted buyers
- Wallet bonus for both the referrer and the new customer
₹65 cashback expires on 14 Dec
Membership
Gold plan
Active till 12 Mar 2027
₹6,200 of ₹10,000 plan cap used
Referral code KAVYA100
How it connects
Bring your customers in. Keep other systems in step.
Import your list from a spreadsheet or another CRM, and tell your other tools the moment something changes.
CSV import
Upload your customer list. It imports in the background and we email you when it is done.
Signed webhooks
Customer created, updated or deactivated, address changes, and membership activated or expired, sent to your URL.
Your messaging providers
WhatsApp via the Meta Cloud API, SMS via Gupshup, MSG91, Karix or Twilio, and email over SMTP or Amazon SES.
Calls from the profile
Call a customer through Exotel, Ozonetel or Twilio and keep the call history.
Importing in the background · we email you when it is done
Webhook deliveries Signed
Alone or together
Run your CRM on its own, or let orders fill it for you
Use it as a standalone customer system. On Zopping, every order updates the profile without anyone typing it in.
On its own
Import your customers and start segmenting and messaging.
- Profiles, tags and custom fields
- Segments, campaigns and abandoned-cart reminders
- Wallet, membership and referrals
With the rest of Zopping
Profiles stay current because the orders live next door.
- Orders from your website, apps and stores add to each profile
- Coupons and offers target the same segments
- Support tickets show the customer’s orders from Zopping Helpdesk
CRM questions, answered
Quick answers to what retailers ask most. Can't find yours? Ask our team.
Can I use Zopping CRM if my store runs on another platform?
Yes. Import customers from a CSV and use profiles, segments, campaigns, wallet and membership on their own. Webhooks tell your other systems when a customer is created or updated.
What can I build segments on?
Join date, whether and when a customer last shopped, order count and spend in a period, city or pincode, the last store they ordered from, and your tags. Use segments for campaigns, coupons and offers.
Which channels can campaigns go out on?
WhatsApp, SMS, push notifications and email. Personalise with variables such as the customer’s name and schedule for a date and time.
Does Zopping CRM have loyalty points?
Rewards work through the store wallet, not points: cashback on orders and top-ups, recharge tiers, referral bonuses and paid membership plans. Cashback can be set to expire.
Can I send WhatsApp messages from my own business number?
WhatsApp goes out through the Meta Cloud API on your WhatsApp Business account. SMS can go through gateways such as Gupshup, MSG91, Karix or Twilio.
How do I move my customer list into Zopping?
Upload a CSV. The import runs in the background, you get an email when it finishes, and the upload history shows what was imported. Tags can also be added or removed in bulk from a CSV.
Turn your customer list into regulars
Tell us how you reach customers today. We will set up your segments, a campaign and a wallet offer in Zopping CRM.