ONDC
Sell on ONDC from the store you already run
ONDC, the Open Network for Digital Commerce, lets shoppers in India buy from your store through many buyer apps. Switch it on in settings. Your catalogue goes out to the network and orders come back into your Zopping queue.
- Catalogue published to buyer apps
- Search, select, confirm, track, cancel
- Issue and grievance handling
- Settlement flows
Free forever plan · No credit card required
What you get
The ONDC seller side, handled
Keep running your store in Zopping. The integration speaks ONDC for you.
Switch on in settings
An add-on you enable from your admin settings, not a separate system.
Catalogue on the network
Your catalogue is published to ONDC buyer apps, so shoppers can find your products.
Issues and settlement
Buyer issues reach you and are tracked to resolution. Settlement flows for ONDC orders (RSP) are included.
How an ONDC order flows
From a buyer app to your packing table
An ONDC order follows the same path as any other order.
ONDC in detail
Order lifecycle
Every ONDC step, answered by Zopping
Buyer apps talk to your store at each step of an order. Zopping answers with your catalogue, prices and order status for you.
- Search and select served from your live catalogue
- Confirmed orders created in Zopping
- Tracking and cancellations kept in sync
Order #O-7731
ONDCCancellations from the buyer app update this order too.
One order queue
ONDC orders sit next to everything else
No separate ONDC dashboard. ONDC orders land in the same queue as your website, app and in-store orders, with the same picking and delivery.
- Channel shown on every order
- Same picking, packing and delivery
- Stock drawn from the same inventory
Orders
All channelsIssues and settlement
After the sale, too
ONDC includes grievance handling and settlement between participants. Both are part of the integration.
- Issues raised by buyers tracked to resolution
- Settlement (RSP) flows for ONDC orders
Issue #IG-0412
ResolvedItem missing · order #O-7702 · raised from buyer app
- Open
- In progress
- Resolved
Settlement
Reconciled- Batch
- 12 Oct
- ONDC orders
- 128
- Amount
- ₹61,240
ONDC questions, answered
Quick answers to what retailers ask most. Can't find yours? Ask our team.
Free forever plan · No credit card required
What is ONDC?
ONDC, the Open Network for Digital Commerce, is an open network in India that lets shoppers buy from sellers through many buyer apps. Sellers join through a seller-side app. For Zopping stores, that is the Zopping ONDC integration.
How do I start selling on ONDC with Zopping?
ONDC is an add-on you enable from your admin settings. Talk to us and we will help set it up for your store.
Where do ONDC orders show up?
In your normal order queue, alongside orders from your website, apps and stores, with the same picking, packing and delivery.
Which parts of the ONDC flow does Zopping handle?
Publishing your catalogue to buyer apps, the search, select, confirm, track and cancel flows, issue and grievance handling, and settlement (RSP) flows.
Do I need a separate catalogue for ONDC?
No. The integration publishes the catalogue you already manage in Zopping.
Put your store on ONDC
Tell us what you sell and where you deliver. We will help you switch on ONDC.